Support
Frequently Asked Questions
Comprehensive answers on our protocols, shipping, payments and quality standards.
01
Product & Quality
Yes. Transparency is our standard. Every product page features a "Download COA" button providing batch-specific technical analysis.
In their lyophilised (powder) state, peptides are extremely stable and can be stored at -20°C for several years without significant degradation. Once reconstituted into a liquid solution, stability is peptide-dependent but typically reduces to approximately 30 days when stored at 2-8°C.
Upon Receipt: Store lyophilised vials immediately in a freezer at -20°C for long-term preservation.
Post-Reconstitution: Once mixed with a solvent, the solution must be stored in a refrigerator at 2-8°C. Avoid repeat freeze/thaw cycles.
Post-Reconstitution: Once mixed with a solvent, the solution must be stored in a refrigerator at 2-8°C. Avoid repeat freeze/thaw cycles.
No. Lyophilised peptides are highly stable and can withstand room temperature (and even higher temperatures) for several weeks during transit without loss of potency. We recommend moving them to cold storage (-20°C) upon arrival to maximise their long-term lifespan.
Lyophilisation is a freeze-drying process that removes water from the peptide solution under vacuum, leaving a stable, sterile powder cake. This is the pharmaceutical gold standard for preserving structural integrity and purity during transport and storage.
Our product visuals are computer-generated to provide a clear, consistent representation of very small items.
It is completely normal for different research compounds to have varying physical textures. Depending on the specific amino acid sequence and the freeze-drying process, the contents may appear as a solid "cake," a loose powder, or even small crystals.
What you are primarily seeing in the vial is the "bulking agent" or filler - added during manufacturing to provide structure to the lyophilised cake. Its appearance can vary significantly from batch to batch, but it has no impact on the purity or concentration of the peptide itself.
What you are primarily seeing in the vial is the "bulking agent" or filler - added during manufacturing to provide structure to the lyophilised cake. Its appearance can vary significantly from batch to batch, but it has no impact on the purity or concentration of the peptide itself.
Our peptides are lyophilised under controlled conditions and all vials are sealed and inspected prior to dispatch. When reconstituted with bacteriostatic water and handled correctly within a laboratory environment, sterility is maintained for the duration of the research period.
02
Shipping & Logistics
Orders placed before 2:00 PM GMT (Monday-Friday) are dispatched the same day. Orders placed after this cutoff or on weekends are dispatched the next working day.
We use 24-hour tracked delivery. While aimed at next-working-day delivery for the UK mainland, please allow 1-2 business days. Once your parcel has been processed, the courier will contact you directly via email or SMS with your tracking number and estimated delivery window.
Yes. All orders are shipped in unbranded, plain packaging. There is no mention of the contents or "Peptides" on the exterior shipping label.
Currently, we ship exclusively to the United Kingdom (including Northern Ireland). We do not ship to the USA or EU at this time.
We are unable to change a delivery address once an order has been placed. If you contact us before the 2:00 PM dispatch cutoff, we may be able to cancel the order so you can re-place it with the correct address. Once dispatched, we cannot redirect the parcel.
Due to the temperature-sensitive and contamination-prone nature of research compounds, we cannot accept returns once a product has left our chain of custody. This policy ensures that every vial you receive is fresh, pristine, and has never been handled by another customer. If there is a logistical error with your order, please contact us immediately.
03
Payments & Ordering
Secure Open Banking
Instant, secure payments authorised directly in your banking app. You receive immediate confirmation, we never see or store your login details, and it helps us keep fees low.
Bank Transfer (BACS)
Send a standard bank transfer using the details provided at checkout. Please use your order number as the payment reference.
Instant, secure payments authorised directly in your banking app. You receive immediate confirmation, we never see or store your login details, and it helps us keep fees low.
Bank Transfer (BACS)
Send a standard bank transfer using the details provided at checkout. Please use your order number as the payment reference.
You will receive an order confirmation email instantly. If you pay via Open Banking, this is also your payment confirmation. If you pay via Bank Transfer, we will send confirmation once payment is cleared. You will receive an email directly from the courier with your tracking number once processed.
If you have not received any of these emails, please check your spam folder, confirm your email address in your account, or contact us at sales@forgepeptides.co.uk.
If you have not received any of these emails, please check your spam folder, confirm your email address in your account, or contact us at sales@forgepeptides.co.uk.
Yes. Open Banking is the most secure way to pay. You authenticate the payment directly within your own bank's app (using Face ID or your PIN). We never see or store your login details. It is a direct, encrypted transfer approved by the UK Financial Conduct Authority.
We operate primarily as a direct-to-researcher retailer. We do offer multi-buy pricing on our product pages for researchers requiring larger volumes (e.g., 5+ vials). For institutional enquiries, please contact us directly.
We are unable to amend an order once placed - items, quantities and details are locked at the point of purchase. However, if you contact us before the 2:00 PM dispatch cutoff, we may be able to cancel the order so you can re-place it with the correct details. Once an order has been dispatched, cancellation or amendment is no longer possible.
Provided your payment is received and matched to your order before 2:00 PM (Monday-Friday), your order will be dispatched the same day. Payments received after the cutoff will be processed and dispatched the following working day. Please ensure you use your order number as the payment reference to avoid any delays.
No - you can complete a purchase as a guest. However, creating a free account lets you view your full order history, track previous orders and save your details for a faster checkout next time.
04
Compliance & Usage
Peptides are short chains of amino acids that act as signalling molecules in biological pathways. In a laboratory setting, synthetic peptides are used as reagents to investigate cellular processes, metabolic regulation, and tissue regeneration in in-vitro environments.
Strictly no. All products sold by Forge Peptides are classified as Research Reagents for in-vitro laboratory use only. They are not intended for human consumption, and we are strictly prohibited from providing advice on dosing, injection, or physiological application. Any communication implying human use will result in a refusal of service.
Our peptides are supplied as a pure lyophilised powder. To use them in a research setting, they must be reconstituted with a laboratory solvent (such as Bacteriostatic Water). We supply this separately to ensure you have the correct ratio for your specific experimental protocols.
05
Account & Support
Confirmation emails are sent automatically as soon as your order is placed. Please check your junk or spam folder first - our emails occasionally land there. If you still cannot find it, contact us with your name and order details and we will resend it or confirm your order status manually.
Use the "Forgot password" link on the sign-in page and follow the reset instructions sent to your email. If the message does not arrive, please check your spam or junk folder.
You can reach us via the contact form or email us at sales@forgepeptides.co.uk.
If you need to cancel, please contact us as soon as possible via the contact form or email with your order number. If the order has already been dispatched, we may not be able to stop shipment.